1. Introduction
At Spotly., we are committed to providing our users with a high-quality experience. If you are not entirely satisfied with your purchase, we’re here to help. This Return & Refunds Policy outlines the terms and conditions for returns and refunds for our paid services.

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2. Cancellation and Refunds
2.1 Subscription Services

If you have purchased a subscription to our premium services, you may cancel your subscription at any time.

Monthly Subscriptions: If you cancel a monthly subscription, the cancellation will take effect at the end of the current billing cycle. No refunds will be issued for the current billing cycle.

Annual Subscriptions: If you cancel an annual subscription within 14 days of purchase, you will receive a full refund. Cancellations made after 14 days will take effect at the end of the current billing cycle, and no partial refunds will be provided for the remaining period.

 

2.2 One-Time Purchases

For one-time purchases of services or products, you may request a refund within 14 days of the purchase date if you are not satisfied with the service or product. To be eligible for a refund, the service or product must be unused and in the same condition that you received it.

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3. How to Request a Refund
To request a refund, please follow these steps:

• Contact Us: Email our customer support team at [your contact email] with your order number and the reason for your refund request.

• Review: Our team will review your request and notify you of the approval or rejection of your refund within 7 business days.

• Processing: If your refund is approved, we will process the refund to your original method of payment. The refund may take 5-10 business days to reflect in your account, depending on your payment provider

 

 

4. The following items are non-refundable:

• Gift cards

• Downloadable software products

• Services that have already been rendered or commenced

 

5. Changes to This Policy
We reserve the right to update or modify this Return & Refunds Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications signify your acceptance of the updated policy.

 

6. Contact Us
If you have any questions about our Return & Refunds Policy, please contact us at:

 

Email: contact@spotlyadventure.com

 

Phone: (Not available the moment)

 

Address: Ds. Velhoenlaan, 2275TP Voorburg, The Netherlands