FAQ | Spotly. Adventure

How do I search for locations?

Use the search bar to enter keywords, or browse through categories and collections.

Can I filter locations by activity type?

Yes, you can filter spots by activities like hiking, sightseeing, or relaxing.

What do the icons on the map mean?

Icons represent different types of locations — hover over them for more info.

How do I access exclusive discounts?

Exclusive discounts are highlighted on each location's page. Just click to reveal the details. Please note that this feature is only available with the Adventurer subscription.

Is there a way to get personalized recommendations?

Yes, complete your profile and let us know your interests for tailored suggestions. Please note that this feature is only available with the Explorer subscription (or Adventurer subscription).

How do I join groups or communities?

Navigate to the "Community" section to join themed groups and connect with fellow travelers.

Can I share locations with friends?

Absolutely! Use the share button to send spots directly to friends via social media or messaging apps.

Does Spotly work offline?

You can save locations to access offline while traveling.

How do I update my profile?

Go to "My Account" and select "Edit Profile" to update your information.

Can I track the places I’ve visited?

Yes, you can mark locations as "Visited" to keep track of your adventures. However, this feature is not available at the moment.

What kind of locations can I find on Spotly?

Spotly offers a curated selection of exclusive spots, ranging from iconic landmarks to hidden gems.

How does Spotly select locations?

Our team carefully handpicks each location based on uniqueness, authenticity, and user recommendations.

Can I suggest a new location?

Currently, only our team can add new spots to ensure quality and authenticity.

Are the locations family-friendly?

Yes, many locations are family-friendly. Each spot includes details to help you decide.

Do I need an account to browse locations?

No, but creating an account gives you access to personalized recommendations and exclusive discounts.

Can I search for specific types of locations?

Yes, use filters to find places like beaches, hiking trails, or cultural landmarks

How often do you add new locations?

We add new locations regularly. Keep an eye in our blog forum "New Discoveries" section.

Are the spots suitable for solo travelers?

Absolutely! We highlight safe and exciting options for solo adventurers.

Can I save my favorite spots?

Yes, you can create a list of favorites to revisit later. But please note; this option is only included in our premium packages.

Are there guided tours available?

Spotly focuses on self-guided exploration, but we provide tips and insights to enhance your adventure.

Is Spotly free to use?

Spotly offers free browsing, with a premium membership unlocking exclusive content and perks.

What’s included in the premium membership?

Premium members get access to hidden gems, special discounts, and personalized recommendations.

How do I subscribe to the premium plan?

Go to "Pricing"on the website and follow the prompts to upgrade.

Can I cancel my subscription anytime?

Yes, you can cancel anytime via your account settings.

What payment methods do you accept?

We accept major credit cards, PayPal. Visa, Mastercard, American Express, ACH Debit, Apple Pay, USD bank transfers, Google Pay and other secure payment methods.

Is my payment information secure?

Absolutely! We use top-level encryption to keep your data safe.

Do you offer refunds?

We offer refunds within 14 days of purchase if you’re not satisfied.

Can I get a receipt for my subscription?

Yes, receipts are automatically sent to your registered email.

Are there any discounts for long-term subscriptions?

Yes, we offer discounts for annual subscriptions.

What happens when my subscription expires?

You’ll lose access to premium features but can resubscribe anytime.

I forgot my password. What should I do?

Click "Forgot Password" on the login page to reset it.

The place isn’t loading. How can I fix this?

Try closing and reopening the site, or check your internet connection.

Why can’t I access premium content?

Ensure your subscription is active and you’re logged into the correct account.

How do I report a bug?

Go to "contact" on the site and select describe your problem. We're ready to fix it!

I’m not getting notifications. What can I do?

Check your mail settings and make sure notifications are enabled for Spotly.

Why can’t I see my saved locations?

Make sure you’re logged into the correct account. However, this feature is not available at the moment.

What do I do if the site crashes?

Restart your phone or browser and reopen the site. If the problem persists, contact support.

Can I use Spotly on multiple devices?

Yes, just log into the same account on each device.

How do I contact support?

Visit the "Contact" section on the site for help.

ow do I update the site?

Don't worry, we update our site with new places to explore each month. Your device will readjust automatically.

How does Spotly protect my data?

We use encryption and follow strict privacy policies to protect your information.

Who can see my saved locations?

Only you can see your saved spots unless you choose to share them. However, this feature is not available at the moment.

How do I report inappropriate content?

When encountered inappropriate content, please contact our team on the "contact"page.

How do I delete my account?

Visit "Account Settings" and select "Delete Account."

Will Spotly sell my data?

No, we never sell your data.

Can I control the emails I receive?

Yes, manage your email preferences in the settings.

Is Spotly community-moderated?

Only our team moderates content to ensure a safe and positive experience.

Frequently asked Questions